1.When Soontrue is founded?

Soontrue is founded is 1993, we have more than 28 years experience of packing machine

2.What is the delivery time?

Normally, for standard machine our delivery time is within 30 days. Other modification machine will check individually

3.What is the warranty?

The warranty is 1 year, but not including the easy damaged spare parts, such as cutter, belts, heater, etc.

4.What is your advantage?

We are a leading manufacture in packing machine industry. We design the machine with our own structure. We provide high quality machine with competitive price. The history and scale of the Soontrue reflect the stability of the equipment to a certain extent; Its also helpful to ensure the equipment after-sales service in the future.

5.Can you arrange the technician to oversea for commissioning?

We can offer the technician if you requested, but you need to pay the round trip air ticket, visa charges, labor fees and accommodation.

6.Why not stainless steel for all parts?

Some parts can not use stainless steel to product, the processing technology and accuracy cannot meet the requirement. We had considered the service life and durability of parts when developing the design. So you can rest assured.

7.What is configuration of your equipments?

90% of our electrical components are international brand, in order to make sure the service life of machine and stability. The configuration list is shown in our quotation. All the configuration is Set after all these years of practical experience; its stable.

8.Machines have alarm system?

We will have alarm when the door is open, or no material, or no film, ect.

9.Can we print production date or batch code or any?

Yes, We can install the code printer on our machine according to customer’s request, we could use thermal transfer printer or ink printer or laser printer etc in our machines. There are several brand you can choose like DK, Markem, Videojet etc.

10.What is the voltage frequency of the machine?

Our standard is single phase, 220V 50HZ. And we can adjust according to the voltage requirements of customer.

11.Do you have a manual in English?


12.Touch screen can be set to Spanish/ Thai language/or other language?

We mainly have 2 languages in the touch screen. If customer require for different kind of language, we can upload accordingly. Its no problem

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